CANCELLATION POLICIES

For any cancellation, by the client, 24 hours or less before the start date of the contracted service, will be penalized with 100%.

- Failure to appear on the day and at the time indicated for the contracted service is subject to a 100% penalty.

- For any cancellation, by the client, between 7 and 2 days before the start date of the contracted service, will be penalized with 50% of the value of the program, plus US $ 5 of administrative expenses per passenger.

- For any cancellation by the client between 8 and 30 days prior to the contracted service start date, a penalty of US$ 25 administrative fee per passenger will be applied.

- For any rescheduling, by the customer, with 45 days or less to the contracted service start date, the request will be accepted as long as the customer has no outstanding balances to pay, the third party provider involved allows it and there is no tariff difference for the new rescheduling date.

- Refunds will only be effective when the client requests it more than 90 days before the start date of the contracted service or when the company is unable to provide the contracted service. In the latter case, the company will not pay more than 100% of the amount paid by the client. Refunds will be provided in a period of no less than 30 working days and no more than 120 working days, discounting transaction costs if any.

- For any of the cases (cancellation, rescheduling and refunds), as soon as a contracted service is operated by a third party and its penalties are higher than those indicated in this document, the penalties of the third party operator shall apply.

- In the event that the passenger does not decide to complete any of the contracted services, the difference will not be refundable.